Your data is always recoverable
Restoring is never blocked - not by a lapsed trial, an expired license, or a seat limit. You can always get your files back in the app, or with the free Recovery Tool.
Support
Your answer is already written down.
Nyx Backup and its documentation are built so you can solve things yourself, in seconds - no ticket, no waiting. Start with the guides below: they cover setup, restores, licensing, and the fix for anything that goes wrong.
Start with the docs
Searchable, step-by-step, and the same content that ships as in-app help.
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Getting started
Install, first run, and your first encrypted backup.
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Connecting storage
Set up S3, B2, Wasabi, Azure, SFTP, Drive, and more.
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Restoring files
Browse snapshots and restore any version, to any machine.
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Trial, licensing, and seats
The trial, activation, moving a machine, and updates.
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Troubleshooting
Service not running, connection failures, permissions, speed.
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All documentation
The full knowledge base, start to finish.
No account to lose
There is no login and no server that has to be up. Your license is a signed file verified on your own machine, so a support outage never locks you out of your own backups.
Nothing leaves your machine
We never receive your data or your keys, so we can't see your files - and we won't ask you to send them. Logs and settings stay local; share only what you choose.
Still can't find it?
That should be rare - but if the docs genuinely don't cover your case, write to support@nyxbackup.com. To get the fastest, most useful answer, include:
- Your operating system (Windows, macOS, or Linux) and the Nyx Backup version (Settings shows it).
- What you were doing and what you expected to happen.
- The exact message you saw - copy the text rather than describing it.
- For a failing backup or restore, which storage backend the set uses.
The logs on your machine often hold the detail we need; their locations are listed in Troubleshooting. Send only what you're comfortable sharing - we never need your files, your passphrase, or your storage keys, and we will never ask for them.
For privacy questions or a data request, write to privacy@nyxbackup.com. See the Privacy Statement for what we do and don't collect.