Refund Policy

Nyx Backup Version: 1 Last updated: 2026-07-31 Effective: 2026-07-31 Nyx Software, LLC, 16523 NE 48th St, Redmond, WA 98052, USA support@nyxbackup.com - +1 (480) 442-8063 Documentation and support: https://nyxbackup.com/support

30-day money-back guarantee

Not satisfied? Ask for a full refund within 30 days of your purchase. There is a free 60-day trial before you buy, so please evaluate the Software first.

This guarantee is on top of any refund or withdrawal right the law gives you where you live.

How to ask

Email support@nyxbackup.com from the address you used at checkout, or quoting it. That is all you need to do. Tell us your order or transaction reference if you have it; if you do not, your email address is enough for us to find the purchase.

We aim to reply within 2 business days. Once we approve your request, we instruct Paddle, our Merchant of Record, to issue the refund. Paddle returns the money to your original payment method. How quickly it shows up depends on your bank or card issuer, typically a few business days.

You can also contact Paddle directly using the help link in your purchase receipt. Paddle is the seller of record for your purchase and handles refunds under its own policy as well. We would rather you came to us first, because we can usually sort out whatever went wrong faster than a payments queue can.

Why you will see Paddle on your statement. Paddle processes the payment, collects any sales tax or VAT, and issues your invoice, so the charge on your card or bank statement shows a Paddle descriptor rather than “Nyx Software”. That is normal and not a duplicate or fraudulent charge. If a charge looks unfamiliar, please email us before disputing it.

What a refund does

The license is revoked. In practice:

You can always restore your existing backups. A refund never locks you out of your own data.
New backups pause on Internet-connected machines once the refund goes through.
A machine with no Internet connection keeps running on its license file.
Restore is never blocked by a refund, an expiry, or a revocation.

Renewals and upgrades

The same 30-day window applies to renewals and edition upgrades, measured from that specific purchase.

Limits

The guarantee does not apply where there is fraud or chargeback abuse, or where the same person repeatedly buys and refunds the same license. A free license has nothing to refund; a discounted one is refundable for what you actually paid. Paddle applies its own policy and keeps discretion as Merchant of Record.

Please email us before raising a chargeback. A chargeback revokes the license automatically when filed, and we would rather just refund you.

Your statutory rights

This policy adds to, and does not limit, any refund, withdrawal, or conformity right you have under the consumer law where you live. If the Software is faulty or not as described, your remedy is not limited to the 30-day window.

If something is not working, our documentation at https://nyxbackup.com/support may fix it faster than a refund would. Either way, we are happy to help.

Questions: support@nyxbackup.com or +1 (480) 442-8063